Selling Digital Products on the Shop

Policy and Procedure for Selling Digital Products on the Shop

Policy Overview:

This policy outlines the guidelines and procedures for selling digital products on our shop. The shop strictly allows the sale of digital products only. Physical items such as clothing or any tangible products that require shipping to a mailing address are prohibited.

Policy Statement:

1. Permissible Products:
   - Only digital products are allowed for sale. This includes, but is not limited to:
     - E-books
     - Digital art
     - Software
     - Online courses
     - Music and audio files
     - Video content
     - Graphic designs

2. Prohibited Products:
   - Physical items that require shipping, including but not limited to:
     - Clothing
     - Accessories
     - Books (physical copies)
     - Any tangible goods


1. Listing Digital Products:
   - **Product Information:** Provide detailed and accurate descriptions of the digital product. Include features, file formats, system requirements (if applicable), and any other relevant information.
   - **Pricing:** Set a price for your digital product. Ensure that the price reflects the value and quality of the product.
   - **File Upload:** Upload the digital product files to the shop's platform. Ensure that the files are in the correct format and are free from viruses or malware.

2. Product Approval:
   - All product listings will be reviewed by our team to ensure they comply with our digital product guidelines.
   - Any product found to violate the policy (i.e., physical items) will be rejected, and the seller will be notified to make necessary adjustments.

3. Order Fulfillment:
   - Upon purchase, customers should be able to instantly download the digital product.
   - Ensure that the download link provided is functional and that the product can be easily accessed by the customer.

4. Customer Support:
   - Provide clear instructions for customers on how to download and use the digital product.
   - Be responsive to customer inquiries and provide support as needed to ensure customer satisfaction.

5. Refunds and Returns:
   - Clearly state your refund and return policy for digital products. Typically, refunds for digital downloads are only issued if the product is defective or not as described.
   - Handle refund requests promptly and fairly, in accordance with the stated policy.

6. Compliance and Monitoring:
   - Regularly monitor product listings to ensure ongoing compliance with the policy.
   - Take appropriate action against sellers who repeatedly violate the policy, which may include removal of listings or suspension of seller accounts.

Consequences of Non-Compliance:

- Listings that violate this policy will be removed.
- Repeated violations may result in the suspension or termination of the seller’s account.
- Sellers are responsible for ensuring their listings adhere to these guidelines at all times.

Review and Updates:

This policy will be reviewed periodically to ensure it remains up-to-date with industry standards and business practices. Updates to the policy will be communicated to all sellers in a timely manner.

By adhering to these guidelines, sellers can ensure a smooth and efficient process for selling digital products on our shop, providing value to customers while maintaining compliance with our platform’s policies.